| | Terms And Conditions | |  |  July 2008 - Reductions across the store.
About Us Creative Catalogues Online Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Creative Catalogues Online Ltd
73 Thames Street Weybridge KT13 8LP United Kingdom
Phone: 0800 389 1937
Fax:
Email: info [at] hammershop [dot] co [dot] uk
VAT 860 4632 31
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Making A Purchase Making a Purchase.
Buying our products could not be easier. Just look through our store, and add items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Payment:
We accept Paypal Payments, select Paypal Website Payments as Payment method during checkout.
We accept Visa and Mastercard, and other credit cards, select Protx to make a secure online payment.
We accept foreign currency credit cards. If you are shopping from Europe, North America or anywhere else, place your order and your credit card company will convert the transaction from your currency into £ Sterling.
Sending us your payment details:
You may place your order over the internet. Our website uses advanced SSL technology and payments are processed by Paypal and Protx, leading internet payments specialists.
You may also phone in your order on 0800 389 1937 from the UK and on +44 (0) 1635 565041 from outside the UK. Calls will be taken Monday to Friday, 9am to 5pm.
You may fax orders on + 44 (0) 1932 888126, please use the order form which you can download from the Contact Us page. Don't forget to give us a daytime telephone number in case of queries.
You may post orders and cheques, again please use the order form on the Contact Us page, and post with your cheque payable to Creative Catalogues Online Ltd to us at: 73 Thames Street, Weybridge KT13 8LP.
Other
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling Shipping & Handling
Cost of Shipping
Royal Mail 1st class delivery (2-3 days) standard charge: £4.95 + 50p per additional item
Courier overnight plus insurance (1 day) standard charge: £7.50 + 75p per additional item*
* where you request courier delivery please ensure, you specify a delivery address where someone can take the package, for instance your work-place or alternative drop-off like a neighbour's house or garden shed.
Timescales
UK Standard delivery by Royal Mail takes up to 5 working days.
UK Express delivery takes upto 2 working days, hand delivered to the address specified, and requires signature for receipt. Package tracking available, please ring the Customer Services for further information.
International Delivery is insured and needs to be signed for, this takes up to 21 days (usually only 10).
Please note that NONE of our delivery estimates are guaranteed, 99% of our deliveries arrive on time, we cannot refund for deliveries that are delayed. If you delivery is delayed by one day please contact us and we will chase it up for you.
Remote Regions
Areas not classed as standard UK delivery areas and must not be checked out using UK please check out using your respective areas, shipping charges vary, areas effected are as follows :-
Channel Isles
Northern Ireland
Remote areas of Scotland including Aberdeenshire
Isle of Man
Jersey
Guernsey
Ireland
Isle of Wight
Express delivery to these areas takes up to five working days.
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Delivery Schedule
All delivery times are estimates, we do not refund for late deliveries. We despatch our parcels next working day, if our courier company delays delivery we cannot be held responsible for this.
Delivery errors.
If there is any shortfall in your order you must inform us within 48 hours of receipt of your order.
If you do not let us know within 14 working days that your parcel has not arrived we cannot and will not be able to refund you.
This does not affect your statutory rights.
Delivery Schedule
If all the items in your order are in stock, we normally deliver either by courier or within 3 - 5 working days. But some of our items come directly from the United States, so please allow 10 working days. At any time you can contact our customer care centre.
International orders are generally received in 14 -21 days. before contacting us either
We deliver your order right away. We will normally send your order to you in 3 - 5 business days . International orders are generally received in under 14 days.
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| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Vat exempt countries are as follows :-
Channel Isles
USA
Non European Countries only
If you have a valid EU VAT number do not click the box, order as usual then email us your exemption number, this must be valid and is checked, once confirmed we can then deduct the VAT from your order.
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| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee We guarantee your satisfaction. Our products all carry a 7 day no quibble guarantee, please see returns section for handling/restocking fees for returns.
Liability Disclaimer
Creative Catalogues Online’s total liability for any claim howsoever shall not exceed the price of the goods supplied by Creative Catalogues Online to the customer. Creative Catalogues Online shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. Creative Catalogues Online cannot accept any liability for a failure to comply with instructions specifically stated in the catalogue. Your statutory rights are not affected by this statement.
Creative Catalogues Online endeavours to check the accuracy of the information on this site. However, Creative Catalogues Online does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors
Portrayal of Products
While every effort has been made to portray items accurately, slight variations may occur.
All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
Please note there may be variations in colours dependant on the calibration and settings of individual screens.
Safety Regulations
All products comply with appropriate safety and consumer regulations. Toys comply with EC Toy Safety Regulations and, where appropriate, carry the CE mark. If a product is recalled for any reason, you will be contacted.
Website
Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.
Creative Catalogues Online Ltd shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
Creative Catalogues Online Ltd shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
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Reaching Us
If you need to reach us:
Email us: info@creativecatalogues.co.uk, or the link on the Contact Us page.
Phone Us:
Please call our Customer Service team on UK freephone: 0800 389 1937 (International +44 1635 565041).
The Customer Service team are at their desks Monday to Friday, 9am to 5pm. At other times messages will be taken on an answering machine, and acted on as soon as it is received.
Fax Us: + 44 1932 888126
Write to Us:
Please write to us at Creative Catalogues Online Ltd 73 Thames Street Weybridge KT13 8LP United Kingdom.
VAT 860 4632 31
We welcome all comments and feedback!
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Privacy Policy Creative Catalogues Online do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Where the customer registers for an e-newsletter to be sent out about new products, prices and special offers.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
www.fairlyoddparents.tv: Newsletter and Competition.
Creative Catalogues Online do not disclose email information of webusers who subscribe to the www.fairlyoddparents.tv newsletter or entrants to the monthly www.fairlyoddparents.tv competition.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Where the customer registers for an e-newsletter to be sent out about new products, prices and special offers.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
www.fairlyoddparents.tv Privacy Policy
Creative Catalogues Online Ltd also write and distribute the www.fairlyoddparents.tv newsletter, and run the www.fairlyoddparents.tv competition.
Our approach to privacy
We want people, both adults and children, who visit our site to be able to take part fully in the activities and offers we provide. We also want to make sure that when we collect information from users we do so in a way that does not infringe you or your child’s right to privacy. This Privacy Policy is designed to give you useful information about your rights and the way we collect and use personal information.
We do not ask users to disclose any more information than is reasonably necessary to enable them to participate in an activity on our web site and to ensure that our web site is in keeping with our customer’s needs.
We do not generally disclose personal information we have collected from you or your child through this web site to third parties. We may do so sometimes, in which case we will say so when the information is collected and you or your child will be able to inform us that you do not wish us to do this. This will not stop you enjoying the site, you can simply tell us that you are happy for us to have the information so you can take part in the activities we offer, but that you do not want us to pass that information on.
Besides what we describe in this Privacy Policy, we do not maintain any personal information obtained from users through this web site in a retrievable form.
The information we collect and how we use it
When you or your child want to participate in activities on our web site, this is the sort of information we ask for and how we use it:
If you enter competitions, we ask you for your name, email address and, if you win, residential address. This is so we can let you know if you have won anything, send you your prize and let other people (such as other users of our web site, the public and our own employees) know about our competitions and their winners. Only your first name, age (if a child) and town of residence will be used.
When you subscribe to receive any of our emails, newsletters or offers, we will ask for your email address so that we can send both the advent calendar and email newsletters.
On all offers, informative emails and newsletters that we send, we give you the option to unsubscribe should you wish to do so. You can unsubscribe by advising us by email, phone, fax or post.
You live in the UK and wish to receive the full catalogue of Fairly OddParents goods from our official Books and Gifts shop: Fairly OddParents e-shop part of the Creative Catalogues Online group, then we will ask you for your postal address.
We only keep the personal information you submit for these purposes until we have made use of it in these ways.
Adults on the Fairly OddParents web site
We encourage parents and guardians to spend time online with their children and to participate in the activities offered on this site. If your child is younger than 13, we ask you to play an active role in safeguarding his or her privacy when using our site.
Children under 13 years of age
We make it a condition of using this site that no information is submitted to or posted at the site by children under 13 unless we have the written postal consent of their parent or guardian. Whenever a child under 13 takes part in an offer or activity on the site where we ask him or her for personal information we will ask for your consent which should be sent by post to the Marketing Manager at the above address. No information will be processed until the postal consent has been received.
If you have children who are under 13, we ask you to complete their entry forms for competitions run on this site. We will notify you if your child winds a competition and send any prize to you. We will also obtain your prior consent before publishing the name, age and town of residence of your child if he or she wins a competition.
Older children
If your child is older than 13, we will ask him or her to give consent personally if we plan to use his or her information for anything (we will also say what we plan to do with it). Please help your children with this.
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Returns Policy Returns Policy
Returns will only be accepted from UK based customers, provided they are returned within 7 days in the original packaging.
Customers in Europe and overseas, please double check sizes before ordering. Returns will only be accepted in exceptional circumstances.
Where goods are returned with no fault on our part, we will refund the purchase price, but not postage and we will charge £5 administration fee in line with legislation. |
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